Privacy Policy

How safe is the website?

We offer the SSL (Secure Sockets Layer) method for you to place your order and view your account details, order history in our Member Area, so your personal details, such as email, name and address, credit card numbers, are encrypted before sending them to us, using a 128-bit key. This technology works with all popular internet browsers. Hence, only your browser and our server are able to read the details you typed. Our SSL has been verified by Comodo.

Collecting your personal information

At Direct Library Supplies, it is our concern to protect customer information and to provide a safe and secure on-line ordering system. Our on-line ordering system is used to gather information about our customers, enabling us to provide the complete on-line ordering service.

No information will be collected from browsing our web site. Once you have registered on our web site. Your personal details will be stored in the Direct Library Supplies database so we can make your on-line purchasing in the future easier, or to provide you with prompt assistance if you should call our office for support.

Does Direct Library Supplies use "cookies"?

We do use cookies to enable you to shop from any window on our site. The cookie is a tiny text file containing a session id number, and is sent back to us by your Internet browser each time you add something to your shopping basket!, so we can tell what you want to buy & add it to your shopping basket. The cookie itself will automatically expire after 1 day, or be killed when you complete a purchase. The only information that is obtained from you (other than what you tell us when you check out) is your IP address, which is stored with each order to assist the Police with fraud investigation if required. Note that the cookie allows you to remain logged in to the site once you have entered your username and password - we recommend that you leave our website by clicking the Logout button on the top of the page, as this will clear your cart, and close your login at the website, if you have previously logged-in to check an order or proceed through the checkout. This is useful for preventing other users of your PC from using your login without your knowledge.

How secure are my details once they are given to you?

We collect your contact information (name, address, e-mail address, and phone numbers) and financial information (credit card details), to process your order.

This information will be kept confidential and at no time will this information be traded, swapped, exchanged or sold to any other party or company. Direct Library Supplies will not use this information for any other purpose than to complete a customer order, or to communicate with the customer to discuss associated problems or delays concerning their order(s).

All customer information is kept on a secure server and protected by firewall security systems.

Customers can access and update their details by logging into the Direct Library Supplies web site. The access is achieved by using your personal password and your username.

Credit Card Information

Your credit card details are used for the purpose of payment of a customer order by third party banking, (third party being Direct Library Supplies will at no time disclose this information for any other purpose, than to use these details for the payment of a customer order. The customer gives us their authority to use these details for payment of their orders by using this web-site or by submitting them through facsimile. All credit card details are encrypted during on-line data transfer. Once payment is received the credit card details are removed from our secure server so customers must submit the credit card details each time you place an order.

What will you do with my Email Address?

The E-mail address you submitted during an order will be used by Direct Library Supplies for the sole purpose of extended customer service. Direct Library Supplies will only use your E-mail address to communicate with you about your order. We may also send E-mails to customers about important information regarding the Direct Library Supplies site.